Privacy policy

Privacy policy

This Privacy Policy explains how E Halona collects, uses, stores, and shares personal information when you visit ehalona.com.au, place an order, contact us, or use our services.

We are based in Australia and handle personal information in accordance with applicable Australian privacy requirements, including the Australian Privacy Principles where they apply.

Information we collect

We may collect the following types of personal information:

  • name, email address, phone number, billing address, and shipping address;
  • order details, payment status, delivery information, and customer service messages;
  • device and website usage information such as IP address, browser type, pages viewed, referral source, and cookie data;
  • marketing preferences, product interests, and information you provide through forms, live chat, or email.

How we use personal information

We use personal information to:

  • process orders, payments, shipping, returns, refunds, and warranty support;
  • respond to enquiries and provide product or setup guidance;
  • send order confirmations, shipping updates, service messages, and customer support communications;
  • send marketing emails or product updates where you have subscribed or where permitted by law;
  • improve our website, product range, customer experience, fraud prevention, and store security;
  • comply with legal, accounting, tax, and regulatory obligations.

Shopify, payments, shipping, and service providers

Our online store is hosted by Shopify. Shopify processes personal information to help us operate the store, checkout, payments, analytics, and related ecommerce services. You can read Shopify's privacy information at https://www.shopify.com/legal/privacy.

We may also share personal information with payment providers, fraud prevention tools, shipping and fulfilment partners, email or marketing platforms, analytics providers, professional advisers, and government or regulatory bodies where required by law.

Cookies and analytics

We use cookies and similar technologies to run the website, remember cart and checkout information, measure site performance, understand customer behaviour, and improve marketing. Some cookies are essential for the website to work. You can manage cookies through your browser settings, although blocking cookies may affect some store features.

We may use tools such as Shopify analytics and Google services to understand website performance and product interest. You can manage Google ad personalisation at https://adssettings.google.com.

Marketing communications

If you subscribe to our newsletter or otherwise opt in to marketing, we may send product updates, setup tips, promotions, and store news. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

Access, correction, and privacy complaints

You may contact us to request access to personal information we hold about you, ask us to correct inaccurate information, or make a privacy complaint. We may need to verify your identity before responding.

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

Data retention and security

We keep personal information for as long as reasonably needed for the purposes described in this policy, including order fulfilment, warranty support, legal, tax, accounting, and dispute management purposes. We use reasonable safeguards to protect personal information, but no online transmission or storage system can be guaranteed to be completely secure.

International processing

Because we use Shopify and other online service providers, personal information may be stored or processed in Australia and other countries where those providers operate. We take reasonable steps to use reputable providers with appropriate privacy and security practices.

Minors

Our website is not directed to children. If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.

Contact us

For privacy questions, access or correction requests, or complaints, contact us at info@ehalona.com.au.

Business: E HALONA PTY LTD
Address: Unit 12, 120 Hume Highway, Chullora NSW 2190, Australia

Last updated: 8 May 2026