Terms of service
Terms of service
These Terms of Service apply when you access or use ehalona.com.au, place an order, or purchase products from E Halona. By using our website or purchasing from us, you agree to these terms.
About us
This website is operated by E HALONA PTY LTD. Throughout the site, the terms "we", "us", and "our" refer to E Halona.
Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or any other rights that cannot legally be excluded. Our products come with consumer guarantees that may entitle you to a repair, replacement, refund, or other remedy if a product fails to meet those guarantees.
Product information and availability
We aim to display product information, images, prices, specifications, compatibility notes, stock status, and shipping details accurately. However, errors may occasionally occur. We may correct errors, update information, change prices, or cancel an order where information was inaccurate, subject to applicable law.
Product images may vary slightly depending on your device display, supplier updates, packaging changes, and product batch differences. Please read product descriptions carefully before ordering.
Orders and payment
When you place an order, you agree to provide accurate billing, shipping, and contact information. We may contact you if we need to confirm details, check compatibility, prevent fraud, or resolve fulfilment issues.
We may refuse or cancel an order where payment is not authorised, details appear incorrect or fraudulent, stock is unavailable, or the order cannot reasonably be fulfilled. If we cancel an order after payment, we will provide a refund for the cancelled portion.
Shipping, delivery, and pickup
Shipping and pickup information is set out in our Shipping policy. Delivery estimates are estimates only and can be affected by carriers, public holidays, weather, address issues, and other events outside our control.
Returns and refunds
Returns and refunds are governed by our Refund policy. We do not accept returns, refunds, or exchanges for change of mind, but this does not affect your rights under Australian Consumer Law for faulty, damaged, incorrect, unsafe, or misdescribed products.
Product suitability and compatibility
Some products, including coffee equipment and yoga equipment, may require compatibility checks, sizing checks, or setup consideration before purchase. You are responsible for checking product information and asking questions before ordering if you are unsure. We are happy to help with general product guidance before dispatch.
Website use
You must not misuse the website, attempt to interfere with its security, upload malicious code, scrape content in a way that disrupts the website, or use the website for unlawful activity.
Third-party services
Our store uses Shopify and may include third-party payment, shipping, analytics, marketing, or support tools. Third-party services may have their own terms and privacy practices.
Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from your use of the website or products. This limitation does not apply to liability that cannot be excluded under Australian Consumer Law.
Changes to these terms
We may update these terms from time to time by posting a revised version on our website. The version available at the time you place an order applies to that order unless otherwise required by law.
Governing law
These terms are governed by the laws of New South Wales, Australia. Where legally permitted, disputes are subject to the courts of New South Wales.
Contact
Questions about these terms can be sent to info@ehalona.com.au.
Last updated: 8 May 2026